This privacy policy explains how SOAPWORKS STUDIO gathers, uses, and protects information you provide us while visiting our web site.
SOAPWORKS STUDIO has the utmost respect for your personal privacy. We believe ensuring the security of your personal information is an important part of our business, and are committed to ensuring that your privacy is protected at all times. Your personal information is not shared or sold to anyone for any purpose, ever.
SOAPWORKS STUDIO may change this policy from time to time by updating this page. Check back occasionally to ensure that you continue to be satisfied with the policy. If you have any questions about these practices and policies, please email us at SoapworksStudio@comcast.net.
WHAT WE COLLECT
We may collect the following information:
Aggregate non-personally-identifiable web site traffic statistics (e.g., reports on what pages people visit in our site and for how long)
Online Order Information and Security
Shipping information for any purchase, including the recipient’s full name, shipping address, and phone number
Billing information for any purchase, including the purchaser's full name, billing address, phone number, e-mail address, and payment information
Optional information provided by the purchaser, including gift card messages and general comments, questions or suggestions
Email addresses and names for E-news sign-up
AGGREGATE SITE USE INFORMATION
We record information about the pages viewed by all of our website visitors. This data includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks.
We use this data, in aggregate form, to compile statistics and reports for SOAPWORKS STUDIO’s use, and improve the online experience for all visitors.
We may, on occasion, provide portions of this aggregate information to vendors, or consultants. Typical uses of the data would be to gauge the amount of interest in our site and/or to plan for site infrastructure improvements.
ONLINE ORDER INFORMATION AND SECURITY
If you place an order online, we only request the information needed to complete the processing of your order and billing. We must also share our users' personal information with outside shipping companies and credit card processing companies in order to bill and ship your order, but we absolutely will not provide any more information than necessary for these purposes. We may also use the information to contact you regarding your order.
OUR SITE SECURITY
We are committed to ensuring that your information is secure. We use appropriate security safeguards to protect your personal information against loss, theft, and unauthorized access. Any personal information you provide to SOAPWORKS STUDIO is exchanged on a secure server. We use an advanced security system, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us in the order process. The encryption process protects information, such as your credit card number, and billing and shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.
EMAIL IS NOT SECURE
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We strongly encourage you to use our secure ordering process when ordering online. We will never ask for sensitive information via email either.
E-NEWS SIGN UP
Visitors to our site may choose to opt in or subscribe to receive SOAPWORKS STUDIO email. E-news is sent only to users who choose to provide us with their email address. Our subscriber database is never sold, shared or loaned to any other parties. Subscribers wishing to opt out of receiving e-news, can use the one button “unsubscribe” link at the bottom of every email.
We collect aggregate information regarding open rates, page views, and generated sales from our HTML emails. Aggregate information does not personally identify individuals. Subscribers concerned about collection of aggregate information may unsubscribe at any time.
COOKIE USE
A cookie is a small text file stored on a user's hard drive. Cookies allow web sites to customize your browsing experience by remembering information about your preferences. A cookie in no way gives sites access to your computer or any information about you, other than the data you choose to share with a given site. When you visit our site we use cookies. Cookies are required to shop on our site. We also use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs.
FRAUD PREVENTION
SOAPWORKS STUDIO reserves the right to co-operate with local, national, or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of personal information. If such an investigation requires disclosure of personal information kept in our records, we may be required by law to cooperate. We also reserve the right to report improper or unlawful user activities on our site, which may require the disclosure of personal information relating to those individuals conducting such improper or unlawful activities.
THIRD-PARTY LINKS
This web site may contain links to other sites. This privacy statement only applies to information collected by our web site. We are not responsible for the privacy practices and policies of these third parties.
ACCURACY OF INFORMATION
We strive to ensure that any personal information we retain and use is as accurate, complete and up-to-date as necessary for the purposes for which we will use it. We do not routinely update personal information unless necessary for these purposes. If you believe that our records regarding your personal information are inaccurate or incomplete, please contact us. We will amend that information at your request.
ACCESS TO INFORMATION
At your request, we will provide to you a statement explaining the extent to which we hold personal information about you, and we will explain how that information has been used or disclosed by us.
ADDITIONAL INFORMATION
For additional information on privacy, security, and use of information at SOAPWORKS STUDIO please view the following information: