All retail purchases are shipped from our studio in Sacramento, California, by the United States Postal Service (USPS) Ground Advantage Service, or through UPS, whichever is most efficient and cost effective for the weight and distance. Expected arrival times are 2-7 days from the time the order is placed, depending on your distance from our location. Expedited shipping may be available, please contact our office if this is something you are interested in.
Please allow up to 2 business days to process and pack your order. In the rare instance that your order will be delayed, you will be notified immediately with a new estimated arrival time.
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
The shipping and handling cost for your order is based on the total weight of the order.
International Addresses
Unfortunately we DO NOT ship internationally at this time. Available destinations include any location considered domestic by USPS, which includes territories, possessions, APOs, etc.
Out Of Stock Items
We try to keep our website as up-to-date as possible, but occasionally there are unexpected shortages, especially during a big show weekend. We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. We do not automatically back order.
Order Cancellation And Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have an issue or question about your order, please contact us at (916) 333-4536 and we’ll do our very best to accommodate you.
Order Tracking
When your order is shipped from our studio, we will send you an email to confirm your shipment, which includes a tracking number and link to enable you to track your package through the USPS website.
Common Questions:
Can I ship to multiple addresses?
You will need to create a new order if you would like to ship to more than one address. Regular shipping rates apply to each new order or each new location.
What shipping method do you use?
The majority of our packages are shipped with USPS Ground Advantage Mail Service. However, UPS or an alternate carrier may deliver some especially large or heavy packages. You will receive tracking information for every order, regardless of carrier.
Do I have to sign for delivery?
You will not have to sign for delivery. However, in some instances, if USPS does not find a suitable place to leave your package unattended while you are away, they may leave a notice on your door to pick up the item from your nearest post office location. This information will also be available when you access your tracking information link. Please contact us at any time if you have questions or concerns at (916) 333-4536.
Payments
We accept Visa, MasterCard, Discover and American Express. Personal checks and money orders are accepted by mail with printed order forms. Unfortunately we cannot accept Paypal at this time.
Returns & Exchanges
We have a 100% customer satisfaction policy! Damaged, missing, or incorrect products will be replaced or refunded per your request. Please notify us as quickly as possible upon receiving your order so that we can make the correction right away.
Since our products are all handmade in small batches, we generally do not accept returns or exchanges. If you find that you do not like a specific scent or cannot use one of our products for any reason, please don't hesitate to contact us directly. We will do our best to accommodate you on an individual basis. Not only do we want you to love our products, we want you to love our customer service too.
Privacy Policy
SOAPWORKS STUDIO has the utmost respect for your personal privacy. We believe ensuring the security of your personal information is an important part of our business, and are committed to ensuring that your privacy is protected at all times. Your personal information is not shared or sold to anyone for any purpose, ever.